Support

Need Help?

We're a small team of operators building for operators. The best way to reach us is directly:

Email

bob@850media.com

Company

FieldMatrix.ai (850Media — A Division of Cadenhead Services, Inc.)

Location

Crestview, Florida

FieldScribe App Support

For issues with the FieldScribe iOS app:

  • Ensure you're running the latest version from the App Store
  • Check that microphone permissions are enabled in iOS Settings
  • For transcription issues, ensure you have a stable internet connection
  • Contact us directly at bob@850media.com for anything else

Response Time

We respond to all support requests within one business day. Most issues are resolved same-day.